Delivery & Returns

Delivery

UK Shipping

Shipping type Estimated delivery time Courier Price
Standard Delivery 2-5 working days Evri / Royal Mail Free
Express Delivery 1-2 working days Evri £3.95

 

International Shipping

We do our very best to accommodate international orders! Please DM us on Instagram or email us at shop@mhthelabel.com with the destination country and we can confirm if it's possible before adding as an option on our website to process your order.

Please note we do not accept returns on international orders and are not liable for any custom charges.

Returns

Do you offer returns?

Yes! We gladly accept returns from the UK for clothing (excluding sale items) as we understand that sometimes it just doesn't fit right. However, we don't accept returns on our range of accessories or any international orders.

Please note £1.99 will be deducted per returned order to contribute towards shipping and processing costs. If you're returning multiple items within one order, only one fee applies.

What is your returns policy?

We keep it simple. Please ensure:

  • You send your unwanted item(s) back to us within 10 days of receiving your order
  • Items are returned in their original, unworn condition. Any items returned not in its original condition (for example items with make-up stains, fake tan marks, the tags removed or damaged) will not be accepted and to retrieve the damaged goods, you will need to provide a pre-paid postage label.

How do I return my order?

It's an easy 3-step process.

1. Please contact us at shop@mhthelabel.com with the following details:

  • Your order number
  • Item(s) being returned (if you have multiple sizes of one item in your order, please confirm which size you are returning)
  • Reason for return

2. Attach the pre-paid returns label to your parcel and ship this within the 10 day window as outlined in our returns policy

3. Obtain proof of postage

 

Once we have received your return, please allow 3-5 working days for us to process your refund for each item. The refund will be returned back to the original payment method and cannot be amended.